Feedback
Arotakenga/Kupu hāpai
We would love to hear about your experience at Evolve, and welcome your suggestions, ideas, complaints and compliments. Young people are at the heart of Evolve, and receiving your feedback gives us the opportunity to improve and to make sure we are providing the best possible service for young people in Wellington.
We encourage you to let us know your thoughts about Evolve: what we’re doing well, and what we could do better. All feedback is confidential, and received by the Evolve Manager.
Formal Complaints Policy
Anyone can make a complaint if they are unhappy with any part of Evolve’s services. Complaints can also be made on another person’s behalf (like a relative, friend or parent. We may need consent to respond to complaints about someone else as per our privacy and confidentiality policies).
Complaints are received by the Evolve Manager. If your complaint is about the Manager, a Senior Team Leader will assist you with lodging your complaint with the Board. Evolve will respond to all complaints in a fair, reasonable and timely manner. You and any staff involved in the complaint will be kept informed in the process and outcome. If the issue is unable to be resolved, a mediator that all parties are comfortable with will be involved.
The Health and Disability Advocacy Service can help to support you to make a complaint if you wish. Contact an advocate on 0800 555 050.
Clients may also make a formal complaint to the Health and Disability Commissioner. See here for more information, or contact the Advocacy Service as above.