Photos of Evolve in action

Feedback

We love to hear your feedback, suggestions, ideas and stories about how Evolve works for you. Please email reception@evolveyouth.org.nz and we’ll make sure your feedback reaches the right people.

Complaints

If you are dissatisfied with Evolve’s service, you are entitled to make a complaint by phoning or emailing Reception. A complaints form is available from Reception to guide you, however you do not have to use this form if you don’t want to.

Complaints will be passed on to the Evolve Manager to address. If your complaint is about the Manager, a Senior Team Leader will assist you to complain to the Board. Evolve will respond to all complaints in a fair, reasonable and timely manner. You and any staff involved in the complaint will be kept informed of, and involved in the process, and advised of the outcomes. If the issue is unable to be resolved, a mediator that all parties are comfortable with will be involved.

The Health and Disability Advocacy Service can support you to make a complaint if you wish. Contact an advocate on 0800 555 050.

Clients may also make a formal complaint to the Health and Disability Commissioner. See www.hdc.org.nz for more information or contact the Advocacy Service as above.